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1. Definitions

To allow a complete understanding and acceptance of these terms and conditions, the following terms, in the singular and plural, will have the meaning indicated below:

Holder Silvia Baudrino with registered office in Corso Magenta, 1/10a, Fiscal Code BDRSLV63S45L219J, address PEC silvia.baudrino@pec.it

Application: the Web site www.metisitalia.it

Products: the products and services provided to the user by the Data Controller

User: any person who accesses and uses the Application

Consumer User: the natural person of age who concludes a contract for purposes unrelated to his own entrepreneurial, commercial, craft or professional activity possibly carried out

Unon-Consumer entity: the natural person of age or legal person who concludes a contract for the performance or needs of their business, commercial, craft or professional activity

Conditions: this contract which governs the relationship between the Owner and the Users and the sale or supply of the Products offered by the Owner through the Application.

Contents: any textual or multimedia element present on the Application, by way of example, reviews, documents, images, etc.

2. Detailed information on the offer of the Application

The Application provides Users with the online voting service (voting, polls): the user himself is guided in creating his own vote / poll, sending invitations and viewing the results.

3. Scope of the Conditions

The use of the Application implies the acceptance of the Conditions by the User. If the User does not intend to accept the Conditions and / or any other note, notice

legal, information published or referred to therein will not be able to use the Application or the related services.

The Conditions can be changed at any time.

The applicable Conditions are those in force on the date of transmission of the purchase order or request for supply of a Product.

Before using the Application, the User is required to carefully read the Conditions and to save or print them for future consultation.

The Owner reserves the right to change at its discretion, at any time even after the User has registered, the graphic interface of the Application, the Contents and their organization, as well as any other aspect that characterizes the functionality and management of the Application, communicating the relevant instructions to the User, where necessary.

4. Purchase or supply request through the Application

All the Products offered through the Application are described in detail in the relevant product pages (quality, characteristics, availability, price, delivery times, ancillary charges, etc.). There may be some errors, inaccuracies or small differences between what is published on the Application and the actual Product. Furthermore, any images of the Products are only representative and do not constitute a contractual element.

Purchases and / or requests for the supply of one or more Products through the Application are allowed to both Consumer Users and non-Consumer Users.

Purchases and / or requests for supply are allowed to natural persons only on condition that they are of age. For minors, any purchase and / or request for the supply of Products through the Application must be screened and authorized by parents or parental responsibility operators.

The offer of the Products through the Application constitutes an invitation to offer and the order sent by the User will be valid as a contractual proposal for the purchase and / or request for supply, subject to confirmation and / or acceptance by the Owner as described in following. Therefore, the Owner will have, at its sole discretion, the right to accept or not the User's order without the latter being able to object or complain for any reason whatsoever.

The contract for the sale or supply of the Products is concluded with the acceptance by the Owner of the User's contractual proposal.

The Owner will accept the User's contractual proposal by sending the order confirmation to the e-mail address indicated by the User or by viewing an order confirmation web page, which will show the date of the order, the User's data, the characteristics and availability of the Product, the price or method of calculating the price, any additional charges and accessory taxes, the delivery and execution times, the methods for exercising the right of withdrawal or its possible exclusion and guarantee.

The contract for the sale or supply of the Products is not considered effective between the parties in the absence of what is indicated in the previous point.

In the event that the Product is not available, the Owner will notify the User of the new delivery or supply terms, asking if he intends to confirm the order or not. It is understood that the contract will be considered finalized in relation to the Products accepted by the Owner.

The User undertakes to verify the accuracy of the data contained in the order confirmation and to immediately notify the Owner of any errors and will keep a copy of his order, its confirmation and the Conditions.

5. Registration

To take advantage of the functionality of the Application, Users must register by providing, in a truthful and complete manner, all the data requested in the relevant registration form and fully accept the privacy policy (https://www.metisitalia.it/privacy-policy/ ) and the Conditions.

It is not possible to create multiple accounts that correspond to the same subject. In case of violation, the Owner reserves the right to suspend or close the User's account at any time and without notice.

The User has the duty to keep their login credentials which must be used exclusively by the User and cannot be transferred to third parties.

The User undertakes to keep them secret and to ensure that no third party has access to them and to immediately inform the Owner in the event that he suspects or becomes aware of an improper use or undue disclosure of the same.

The User guarantees that the personal information provided during the registration procedure is complete and truthful and undertakes to hold the Data Controller harmless and indemnified from any damage, compensation obligation and / or sanction deriving from and / or in any way connected to the violation by part of the User of the rules on registration to the Application or on the conservation of registration credentials.

6. Account cancellation and closure

The registered User can interrupt the use of the Application at any time and deactivate his account or request its cancellation through the Application interface, if possible, or by sending a written communication to the e-mail address info@metisitalia.it

In case of violation by the User of the Conditions or the applicable legal provisions, the Owner reserves the right to suspend or close the User's account at any time and without notice.

7. Subscription

The Application offers Subscription Products. The characteristics and methods of subscription are detailed in the Application.

To subscribe, the User must follow the procedure indicated in the Application and enter the required data.

Any charge of the subscription fee will begin on the specified date and with the frequency indicated at the time of subscription.

The subscription does not renew automatically.

If automatic renewal is explicitly requested, the subscription is renewed according to the methods and times indicated in the Application. If so, Users can disable the renewal through the Application or by sending a communication to the e-mail address info@metisitalia.it or by changing the preferences of the payment method used.

8. Prices and payments

For each Product, the price and VAT, if due, are indicated. If the nature of the Product makes it impossible to calculate it in advance, the methods of calculating the price are indicated.

In addition, any additional taxes and fees will be indicated. If these expense items cannot reasonably be calculated in advance, there will be an indication of what expenses will be charged to the User.

The Owner reserves the right to change the price of the Products and any additional costs at any time. It is understood that any price changes will in no case affect the contracts already concluded before the change.

The User undertakes to pay the price of the Product within the times and methods indicated in the Application and to communicate all necessary data that may be requested.

The Application uses third-party tools for processing payments and does not in any way come into contact with the payment data provided (credit card number, name of the holder, password, etc.).

Should such third party tools deny the payment authorization, the Owner will not be able to provide the Products and will not be held responsible in any way.

9. Invoice

The User who wishes to receive the invoice will be asked for the billing information in a specific form. For the issuance of the invoice, the information provided by the User will prevail, which he declares and guarantees to be true, releasing to the Owner any full indemnity in this regard.

10. Methods of supplying digital products and services

The Owner will provide the Digital Products and / or services to the User, in the manner and within the deadline indicated on the Application and reported in the order confirmation.

In the event that it is not possible to provide the digital products and services requested within this period, the User will be promptly notified by e-mail, indicating when it is expected to be able to provide them or the reasons that make the supply impossible.

If the User does not intend to accept the new term or the supply has become impossible, he can request a refund of the amount paid which will be promptly credited in the same payment methods used by the User for the purchase at the latest within 14 days from the date on which the Holder became aware of the refund request.

11. Users' right of withdrawal from the purchase of digital products and consulting services included in the subscription

The Consumer and Non-Consumer User who for any reason is not satisfied with the Products included in the subscription has the right to withdraw without any penalty within 30 days from the date of purchase of the subscription and in the case of purchase of a subscription. for online voting only and exclusively up to the moment before sending the emails to the voters, by sending a written communication to the email address info@metisitalia.it

In case of withdrawal exercised correctly, the Holder will reimburse the User the cost of the subscription in progress, in the same payment methods used by the User for the initial transaction, without undue delay and in any case within 14 days from the date on which the User has communicated to withdraw from the contract.

12. Optional form to exercise the right of withdrawal

The User can withdraw using the following form which must be completed in its entirety and sent to the e-mail address info@metisitalia.it before the withdrawal period expires:

Hereby, I communicate the withdrawal from the following product: ____________________

Purchased on: __________

Name and Surname / Company name: ____________________

Address: ____________________

E-mail associated with the purchase account:____________________

Date: __________

13. Content sent by Users

The User can upload Content on the Application, provided that they are not illicit (i.e. obscene, intimidating, defamatory, pornographic, abusive or in any way illegal or violate the privacy, intellectual and / or industrial property rights of the Owner and / or third parties ), misleading, or are not in any other way harmful to the Owner and / or third parties or do not contain viruses, political propaganda, commercial solicitations, mass e-mails or any other form of spamming. In the event of a dispute by third parties, the User assumes full responsibility and undertakes to hold the Owner harmless and harmless from any damage, loss or expense.

The User guarantees that the Contents are sent to the Application through his or her account by adults. For minors, the sending of Content must be screened and authorized by the parents or by the operators of parental responsibility.

The User is totally and exclusively responsible for the use of the Application with regard to the functions of publication, consultation, management of the Contents and contact between Users and is therefore the only guarantor and responsible for the correctness, completeness and lawfulness of the Contents. and their own behavior.

It is forbidden to use an e-mail address that is not owned by the User, to use the personal data and credentials of another User in order to steal his identity, or in any other way to declare the origin of the Contents false.

The Owner is unable to ensure timely control over the Contents received and reserves the right at any time to cancel, move, modify those which, at its discretion, appear to be illegal, abusive, defamatory, obscene or harmful to the right of author and trademarks or in any case unacceptable.

Users grant the Owner a non-exclusive right of use on the Contents sent, without limitations of geographical areas. The Data Controller may therefore, directly or through trusted third parties, use, modify, copy, transmit, extract, publish, distribute, publicly perform, disseminate, create derivative works, host, index, store, annotate, encode, modify and adapt ( including without limitation the right to adapt for transmission by any means of communication) in any form, any Content (including images, messages, even audio and video) that should be sent by the User, including through third parties.

The Content sent will not be returned and the Owner will not be liable to Users for the loss, modification or destruction of the Content transmitted.

It is expressly forbidden, unless explicitly authorized by the Owner: i) the use of automatic systems for loading advertisements, except those expressly authorized, ii) the serial publication and / or the management of advertisements on behalf of third parties by any means or methods, iii) resell the services of the Data Controller to third parties.

14. Industrial and Intellectual Property Rights

The Owner declares to be the owner and / or licensee of all intellectual property rights relating to and / or relating to the Application and / or the Contents available on the Application.

Therefore, all trademarks, figurative or nominative and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos, contents relating to the Application are and remain the property of the Owner or its licensors. and are protected by current trademark laws and related international treaties.

The Conditions do not grant the User any license to use the Application and / or individual content and / or materials available there, unless otherwise regulated.

Any reproductions in any form of the explanatory texts and Application Contents, if not authorized, will be considered violations of the Owner's intellectual and industrial property rights.

15. Warranty Disclaimer

The Application is provided "as is" and "as it is available" and the Owner does not provide any explicit or implicit guarantee in relation to the Application, nor does it provide any guarantee that the Application will meet the needs of Users or that it will not it will never break or it will be error free or it will be virus or bug free.

As far as the generation of documents is concerned, it is carried out independently by the User, who remains solely responsible for verifying the compliance of the document and the clauses contained therein with his activity, with the laws, regulations and local customs. in force.

The Owner will endeavor to ensure that the Application is available continuously 24 hours a day, but will in no way be held responsible if, for any reason, the Application is not accessible and / or operational at any time or for any period. . Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons completely unrelated to the will of the Owner or for events of force majeure.

16. Limitation of Liability

The Owner cannot be held liable to the User, except in the case of willful misconduct or gross negligence, for inefficiencies or malfunctions connected to the use of the internet outside of its own control or that of its suppliers.

Furthermore, the Owner will not be responsible for damages, losses and costs suffered by the User as a result of the failure to execute the contract for reasons not attributable to him, having the User only entitled to a possible full refund of the price paid and any additional charges. incurred.

The Holder assumes no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards, checks and other means of payment, upon payment, if he proves that he has adopted all possible precautions in based on the science and experience of the moment and based on ordinary diligence.

The Owner will not be responsible for:

• any loss of business opportunity and any other loss, even indirect, possibly suffered by the User that are not a direct consequence of the violation of the contract by the Owner

• incorrect or unsuitable use of the Application by Users or third parties

• the issuance of incorrect documents or tax data due to errors in the data provided by the User, the latter being solely responsible for the correct entry

17. Major force

The Owner cannot be held responsible for the failure or delayed fulfillment of his obligations, due to circumstances beyond the reasonable control of the Owner due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of his will..

The fulfillment of the obligations by the Owner will be considered suspended for the period in which events of force majeure occur.

The Owner will carry out any act in his power in order to identify solutions that allow the correct fulfillment of his obligations despite the persistence of force majeure events.

18. Link to third party sites

The Application may contain links to third party sites / applications. The Owner does not exercise any control over them and, therefore, is in no way responsible for the contents of these sites / applications..

Some of these links may refer to third party sites / applications that provide services through the Application. In these cases, the general conditions for the use of the site / application and for the use of the service prepared by third parties will apply to the individual services, with respect to which the Owner assumes no responsibility.

19. Privacy

The protection and processing of personal data will take place in accordance with the Privacy Policy, which can be consulted on the page https://www.metisitalia.it/privacy-policy/

20. Applicable law and competent court

The Conditions are subject to Italian law.

For Consumer Users, any dispute relating to the application, execution and interpretation of these Conditions will be devolved to the court of the place where the Consumer User resides or has elected domicile, if located in the territory of the Italian State, without prejudice to the right for the User. Consumer to appeal to a judge other than that of the "consumer forum" pursuant to art. 66 bis of the Consumer Code, competent for the territory according to one of the criteria referred to in Articles. 18, 19 and 20 of the civil procedure code.

This is without prejudice to the application to Consumer Users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, the methods and formalities of the communication of the same .

For non-consumer users, any dispute relating to the application, execution and interpretation of these conditions will be referred to the court of the place where the owner is based.

21. Online dispute resolution for Consumer Users

The Consumer User residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool.

This tool can be used by the Consumer User to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and the supply of services stipulated online. Consequently, the Consumer User can use this platform for the resolution of any dispute arising from the contract stipulated online. The platform is available at the following address: https://ec.europa.eu/consumers/odr/